Delivery Info

We aim to deliver orders typically within 3-5 working days (UK mainland). We can also deliver to most parts of Europe. In addition to this, we also offer 24 Hour Delivery options. Please note that any orders placed after 12pm Noon will be processed the next business day.

Please be aware out internet dispatch only operate Monday to Friday (Closed Major Holidays and Bank Holidays) If you place a order on any days outside of these, please refer to the chart below to view your estimated delivery date

Please make sure your address is carefully entered into Website. Our courier system takes input DIRECTLY from your text and so errors will most likely NOT be trapped and rectified resulting in failed deliveries and delays or even lost items.

Important EU Shipping

Please note that due to UK leaving Brexit, delays are higher than usual across Europe. Thompsons are working hard to ensure items are dispatched as quickly as possible. Custom charges will be applicable on most orders

Condition for Delivery

WE ALWAYS NEED A PHONE NUMBER FOR INTERNATIONAL DELIVERIES. YOUR ORDER CANNOT BE DISPATCHED UNTIL WE GET YOUR NUMBER. THIS IS A CONDITION OF SALE - Failure to provide a telephone number will result in us rejecting the order and will thus cancel the contract of sale

In most instances we use Yodel as our courier. For certain deliveries (particularly abroad) we also use UPS, Parcel Force or the Royal Mail. Please note that delivery times are estimated and where the client has paid extra for an upgraded delivery service which subsequently fails to deliver on time through no fault of the client then the client will be eligible for a refund on that upgrade, if the Client was not home during the attempt of delivery then no Refund would be issued. This upgrade refund is the maximum liability to which we will be held for courier negligence. Please note that delivery times are estimated

In most instances our deliveries require a Signature and can’t be left in a Safe Location. The courier may attempt a delivery to a neighbour but a Signature would still be required. Please ensure that you select a delivery address where a Signature can be obtained within working hours

We struggle to deliver to many small offshore addresses such as Ceuta, Ibiza, Balearic Islands, Canary Islands, Mallorca, Majorca, Madeira, Reunion Islands etc – please note that we will always do our best but email us BEFORE you buy to check if you are unsure. If we can’t deliver we will simply refund for you. This will constitute rejection of the order and will thus cancel the contract of sale

Please see below for expected delivery times for orders placed on specific days (UK ONLY)

Returns

STEP 1 CHECK MATRIX
Please check the matrix below to see how your return will be handled

STEP 2 REQUEST TRMA NUMBER
Contact us via marketplace messaging or email sales@thompsonsltd.co.uk with details of the return and we will issue appropriate documents

STEP 3 PACK ITEM(S) WELL
Ensure that items are well packed for transit during return procedure