Returns Policy

INTERNET PURCHASE RETURNS POLICY

STEP 1 CHECK MATRIX
Please check the matrix below to see how your return will be handled

STEP 2 REQUEST TRMA NUMBER
Contact us via marketplace messaging or email sales@thompsonsltd.co.uk with details of the return and we will issue appropriate documents

STEP 3 PACK ITEM(S) WELL
Ensure that items are well packed for transit during return procedure

ITEM CONDITION DAYS FROM RECEIPT UK MAINLAND POLICY UK MAINLAND NOTES NON UK MAINLAND POLICY NON UK MAINLAND NOTES ADDITIONAL INFORMATION
Unwanted** Unopened or Unused < 30 Please return the item to us for a full refund of original Purchase Price (Less Carriage) Client pays return postage Please return the item to us for a full refund of original Purchase Price (Less Carriage) Client pays return postage -
Unwanted** Unopened or Unused 30 > Afraid we are unable to accept any returns after 30 Days unless faulty or damaged. Please see below for Faulty or Damaged Products - Afraid we are unable to accept any returns after 30 Days unless faulty or damaged. Please see below for Faulty or Damaged Products - -
Operation Defective < 30 Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. If the client is unable to print the label out we will provide it via the driver upon request Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be faulty / Defective -
Operation Defective 31 > 90 Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. If the client is unable to print the label out we will provide it via the driver upon request Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report, rectification or replacement/refund as appropriate. We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be faulty / Defective -
Operation Defective 91 > Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification. Client covers return cost Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification. Client covers return cost No excuses - customer must return non working item.
Visually Defective < 30 Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. If the client is unable to print the label out we will provide it via the driver upon request Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be Visually Defective -
Visually Defective 31 > 90 Items that are obviously damaged should be returned to base for for inspection, report, rectification or replacement/refund as appropriate. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. If the client is unable to print the label out we will provide it via the driver upon request Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be Visually Defective -
Visually Defective 91 > Items that are obviously damaged should be returned to base for inspection, report and rectification. Client covers return cost Items that are obviously damaged should be returned to base for inspection, report and rectification. Client covers return cost No excuses - customer must return Visually Defective Item.
Thompsons Ltd

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