Returns

INTERNET PURCHASE RETURNS POLICY

STEP 1 CHECK MATRIX
Please check the matrix below to see how your return will be handled

STEP 2 REQUEST TRMA NUMBER
Contact us via marketplace messaging or email sales@thompsonsltd.co.uk with details of the return and we will issue appropriate documents

STEP 3 PACK ITEM(S) WELL
Ensure that items are well packed for transit during return procedure

ITEM CONDITION DAYS FROM RECEIPT UK MAINLAND POLICY UK MAINLAND NOTES NON UK MAINLAND POLICY NON UK MAINLAND NOTES ADDITIONAL INFORMATION
Unwanted < 7 Please return the item to us for a full refund of original monies paid. Please use the provided address details clearly showing the returns reference provided. Client pays return postage Please return the item to us for a full refund of original monies paid. Please use the provided address details clearly showing the returns reference provided. Client pays return postage -
Unwanted 8 > 60 Please return the item to us for a full refund of original monies paid. Please use the provided address details clearly showing the returns reference provided. Client pays return postage Please return the item to us for a full refund of original monies paid. Please use the provided address details clearly showing the returns reference provided. Client pays return postage -
Unwanted 61 > 90 Please return the item to us for a partial refund. Please use the provided address details clearly showing the returns reference provided. Client pays return postage and item is subject to handling charge of no less than 30% Please return the item to us for a partial refund. Please use the provided address details clearly showing the returns reference provided. Client pays return postage and item is subject to handling charge of no less than 30% -
Unwanted 91 > With regret we are unable to accept unwanted items back into stock beyond 90 days of purchase. Return not accepted With regret we are unable to accept unwanted items back into stock beyond 90 days of purchase. Return not accepted -
Operation Defective < 7 Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. If the client is unable to print the label out we will provide it via the driver upon request Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. We will offer £10.00 towards return postage as a goodwill gesture. If the cost of the goods is < than £10.00 then we will refund the item if can't be used as spares, or carries significant risk of transit damage -
Operation Defective 8 > 60 Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report, rectification or replacement/refund as appropriate. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. If the client is unable to print the label out we will provide it via the driver upon request Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report, rectification or replacement/refund as appropriate. We will offer £10.00 towards return postage as a goodwill gesture. If the cost of the goods is < than £10.00 then we will refund the item if can't be used as spares, or carries significant risk of transit damage -
Operation Defective 61 > 90 Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification. Client covers return cost unless item is purchased alongside collection warranty Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification. No postage refund or subsidy applicable No excuses - customer must return non working item.
Operation Defective 91 > Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification. Client covers return cost unless item is purchased alongside collection warranty Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification. No postage refund or subsidy applicable No excuses - customer must return non working item.
Visually Defective < 7 Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. If the client is unable to print the label out we will provide it via the driver upon request Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. We will offer £10.00 towards return postage as a goodwill gesture. If the cost of the goods is < than £10.00 then we will refund the item if can't be used as spares, or carries significant risk of transit damage -
Visually Defective 8 > 60 Items that are obviously damaged should be returned to base for for inspection, report, rectification or replacement/refund as appropriate. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. If the client is unable to print the label out we will provide it via the driver upon request Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. We will offer £10.00 towards return postage as a goodwill gesture. If the cost of the goods is < than £10.00 then we will refund the item if can't be used as spares, or carries significant risk of transit damage -
Visually Defective 61 > 90 Items that are obviously damaged should be returned to base for inspection, report and rectification. Client covers return cost unless item is purchased alongside collection warranty Items that are obviously damaged should be returned to base for inspection, report and rectification. No postage refund or subsidy applicable No excuses - customer must return non working item.
Visually Defective 91 > Items that are obviously damaged should be returned to base for inspection, report and rectification. Client covers return cost unless item is purchased alongside collection warranty Items that are obviously damaged should be returned to base for inspection, report and rectification. No postage refund or subsidy applicable No excuses - customer must return non working item.
Thompsons

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