General information All our stock is brand new unless stated otherwise. We are
UK based. We care that our customers get good service. If something goes wrong
contact us and we will do our best to help. If you do find the need to complain
then it helps to maintain a friendly tone. We will not tolerate verbal abuse or
bad language and would reserve the right to terminate contact in these
circumstances. By clicking to buy you are agreeing to be bound by the terms and
conditions set out here. Please note that our staff only speak English.
Payment Information If paying with PayPal, please ensure that the paypal delivery address and the delivery address on the website match. We will only ship to the delivery address of the PayPal account from which payment has been made. If the addresses do not match we will either contact you, or cancel the order. So, to help us get your order to you quickly and without delay, please make sure this is correct. Opening hours and contact
Visit our shop physically at: 87 Park Lane, Macclesfield, Cheshire, SK11
6UA. Do not send returns to the shop address - for returns please email support@thompsonsltd.co.uk Contact us by email: sales@thompsonsltd.co.uk
Ring our internet telephone service: 01625 869106 is open Monday
to Friday from 9am until 5pm. Ring our shop telephone number: 01625 425033 or 01625 425809.
We are open from 9am until 5pm Monday to Friday. On
Saturday the store is physically open from 9am until 5pm but the internet desks
are not staffed and, since we are closed on Sunday you will not get an email or
message reply over the weekend. We are happy for you to purchase in store any
item you see online, but we are unable to allow you to collect items actually
already purchased online. If you buy online it must be posted to your address
as a mail order service and will be subject to the terms and conditions set out
here. If you want to buy your item from our store at the internet price please
note the item number and present it at the counter. Please note that our warehouse
is separate from the shop and therefore there may be a small delay whilst stock
is fetched for you from that facility. You will not be charged any postage fees
for shop collections. For shop purchases the standard shop returns policy
applies and is available to read at the tills.
| Delivery Information: Stock Information
For your convenience our stock
computer is linked to the internet so you can see our inventory. We work
hard to make sure that this is correct but occasionally we get caught
out when stock drops to low
levels due to multiple marketplace selling. In this case we will offer a
full refund or an upgrade. In the case of an order that cannot be
fulfilled completely within the specified delivery timelines we will
send the inventory that we do have and refund the money for the portion
of the order that cannot be fulfilled. For orders with upgraded delivery
we will also refund this payment too. In most
instances we use DHL or DPD as our courier of choice. For certain deliveries
(particularly abroad) we also use Parcelforce or the Royal Mail. Where the
client has paid extra for an upgraded delivery service which subsequently fails
to deliver on time through no fault of the client then the client will be
eligible for a refund on that upgrade. This is the maximum liability to which
we will be held for courier negligence.
Delivery Addresses
Your item can only be sent to the address specified at the
time of checkout. For orders paid with Paypal the goods will only be
sent to the address shown on the Paypal payment - irrespective of what
is typed into the delivery address box on the website. If these do not match there may be a delay whilst we contact you. At the checkout it
is crucial that you spell your address correctly and include your postcode
accurately because our system takes your text directly and imports it into our
dispatch system. Errors can cause delays or even the need to rebook a parcel at
your expense if your data entry is the cause of the problem. Delivery Prices
UK Addresses:- Orders under £50: Standard Delivery (3-7 Days) - £3 48 Hour Delivery - £5 24 Next Day (when ordered before 1pm) - £8 Orders Over £50: Standard Delivery (3-7 Days) - £FREE! 48 Hour Delivery - £2 24 Next Day (when ordered before 1pm) - £5 (Please note: our courier does not deliver on Saturdays or Sundays) International Addresses:- Belgium, France, Germany, Ireland and Netherlands: Standard Delivery (3-10 Days) - £15 All Other Inernational Countries Covered: Standard Delivery (3-10 Days) - £25 IF WE DO NOT DELIVER TO YOUR COUNTRY AS STANDARD, PLEASE GET IN TOUCH, WE WILL BE HAPPY TO DO YOU A QUOTE!!! :)
| Returns Information: Faulty goods
Faulty goods must be returned to us at your expense unless
you have purchased our collection warranty upgrade at the time of purchase.
This is similar to purchasing an item from a store where the store would not pay
your train fee or petrol bill to get back to return the item. We can make
certain exceptions to this rule if, for example, a heavy item is delivered and
found to be damaged out of the box. We will repair or replace faulty goods at
manufacturers discretion. Up to 60 days from purchase we will also offer the
option of a refund if this is the preferred option. Abuse or misuse is not
covered by warranty. Burnt out speakers or amplifiers that have been run at
lower than design impedences are never covered under warranty so please do not
ask as a refusal can often offend. Remember your warranty is against
manufacturing defect only. We do sometimes have to remind our customers that
you can't buy a new car, accidentally put it into second gear whilst travelling
70mph on the motorway and then expect a new engine under warranty! Our warranty
is the same! Unless stated, our warranty is 12 months. Please email for a faulty
goods authorisation number before sending faulty goods back!!
Unwanted Goods
We will accept unwanted goods returned to us in unused
condition within 14 days of purchase. The goods must be accompanied by proof of
purchase and appropriate notes. Please do not return an item to us with no
documentation on the strength of an email or telephone conversation we may have
had. We deal with many customers and it's not possible to remember every
individual case. If you are sending unwanted goods back they must be in a
resalable condition otherwise they will not be accepted as unused. To define
resaleable answer the question 'Would I have been happy to receive this item bearing
in mind it is advertised as a brand new product?' We cannot issue refunds for
used goods (ie when you try to install the item you forfeit your right to
cancel). Please note that we can not issue a refund for an item that has not
yet been returned to us apart from certain situations where photographic proof
can be provided and the economics of returning the item make sense to write
that item off. This is at our discretion. Please email for a return goods authorisation number before sending unwanted goods back!!
Receipt Provision
Please print out and keep your sales receipt. In the event
of having to make a warranty claim you will need to be able to prove that you
bought the item from us and not all marketplace systems keep sale details
indefinitely.
Liability Information
Shortages or transit damage must be reported within 72
hours of receipt. Many of our products are intended for professional
installation. We will not be held liable for any damage to person or object
caused by incorrect installation of our products. If you are unsure about the
correct way to install a product please seek advice from a qualified
professional or contact us. It is the installer's sole responsibility to
approve the items supplied by us and ensure that any installation work carried
out is safe and well implemented. If for any reason it is felt that the items
supplied are not suitable for the job in hand please return them unused for a
refund. Please ensure that all products are tested before installation, as
transit damage can be invisible. |
Director's comment
We work really hard at our internet support but things do
still go wrong from time to time; even the most dedicated are still fallible.
Happily we find that if buyer and seller communicate well then almost anything
can be fixed. Remember we are only an email away. From our small team here
thanks in advance for your custom - it is very much appreciated. I will reply to any email sent to me personally - you can reach me at md@thompsonsltd.co.uk
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