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At Renovo International Limited we are continually striving to produce excellent quality products, together with exceptional customer service. Renovo is well renowned for our prestigious range of six car care products suitable for use on fabric and vinyl soft tops. These have proved to be highly effective in their application, so much so that some are used in widely diverse marketplaces such as marine, aeronautics, and awning restorations to name just a few. Renovos unique Reviver range, our flagship product, is our widely acclaimed colour reviver for fabric soft tops, it is available in Black, Dark Blue, Dark Green, Dark Brown and Dark Red/Burgundy to match your car; whether it's an Aston Martin, Audi, BMW, MG, TVR, Porsche or Jaguar. Renovo built on the escalating success of Reviver by adding Plastic Window Polish, Fabric Soft Top Cleaner, Ultra Proofer, Vinyl Soft Top Cleaner and Vinyl Soft Top Ultra Proofer to the range. Customer feedback and Renovo distributor requests, over recent years, have suggested that dedicated users of Renovos existing quality range of soft top products would like it to be complimented by an equally superior range of products for use on the interior of ones prized possession. With this in mind Renovo have recently added a new range of products for use on the interior surfaces of ones vehicle, these include black Carpet Reviver, Carpet Ultra Proofer, Interior Ultra Proofer, black Leather Reviver and Leather Ultra Proofer. These additions to the Renovo range are all very simple to use, have fantastic _new car and _new leather fragrances, and they contain UV inhibitors and offer protection against _super-bugs too!
We aim to deliver orders typically within 3-5 working days (UK mainland). We can also deliver to most parts of Europe. In addition to this, we also offer 24 Hour Delivery options. Please note that any orders placed after 12pm Noon will be processed the next business day.
Please be aware out internet dispatch only operate Monday to Friday (Closed Major Holidays and Bank Holidays) If you place a order on any days outside of these, please refer to the chart below to view your estimated delivery date
Please make sure your address is carefully entered into Website. Our courier system takes input DIRECTLY from your text and so errors will most likely NOT be trapped and rectified resulting in failed deliveries and delays or even lost items.
DELIVERY TYPE | ORDER PLACED BEFORE 12 NOON | EXPECTED BY | ORDER PLACED AFTER 12 NOON | EXPECTED BY |
---|---|---|---|---|
Standard | Monday Before 12 Noon | Following Thursday - Monday | Monday After 12 Noon | Following Friday -Tuesday |
Standard | Tuesday Before 12 Noon | Following Friday - Tuesday | Tuesday After 12 Noon | Following Monday - Wednesday |
Standard | Wednesday Before 12 Noon | Following Monday - Wednesday | Wednesday After 12 Noon | Following Tuesday - Thursday |
Standard | Thursday Before 12 Noon | Following Tuesday - Thursday | Thursday After 12 Noon | Following Wednesday - Friday |
Standard | Friday Before 12 Noon | Following Wednesday - Friday | Friday After 12 Noon | Following Thursday - Monday |
Standard | Saturday Before 12 Noon | Following Friday - Monday | Saturday After 12 Noon | Following Friday - Tuesday |
Standard | Sunday Before 12 Noon | Following Friday - Monday | Sunday After 12 Noon | Following Friday - Tuesday |
Next Day | Monday Before 12 Noon | Expect Tuesday | Monday After 12 Noon | Expect Wednesday |
Next Day | Tuesday Before 12 Noon | Expect Wednesday | Tuesday After 12 Noon | Expect Thursday |
Next day | Wednesday Before 12 Noon | Expect Thursday | Wednesday After 12 Noon | Expect Friday |
Next Day | Thursday Before 12 Noon | Expect Friday | Thursday After 12 Noon | Expect Monday |
Next Day | Friday Before 12 Noon | Expect Monday | Friday After 12 Noon | Expect Tuesday |
Next Day | Saturday Before 12 Noon | Expect Tuesday | Saturday After 12 Noon | Expect Wednesday |
Next Day | Sunday Before 12 Noon | Expect Tuesday | Sunday After 12 Noon | Expect Wednesday |
STEP 1 CHECK MATRIX
Please check the matrix below to see how your return will be handled
STEP 2 REQUEST TRMA NUMBER
Contact us via marketplace messaging or email sales@thompsonsltd.co.uk with details of the return and we will issue appropriate documents
STEP 3 PACK ITEM(S) WELL
Ensure that items are well packed for transit during return procedure
ITEM CONDITION | DAYS FROM RECEIPT | UK MAINLAND POLICY | UK MAINLAND NOTES | NON UK MAINLAND POLICY | NON UK MAINLAND NOTES | ADDITIONAL INFORMATION |
---|---|---|---|---|---|---|
Unwanted** Unopened or Unused | < 30 | Please return the item to us for a full refund of original Purchase Price (Less Carriage) | Client pays return postage | Please return the item to us for a full refund of original Purchase Price (Less Carriage) | Client pays return postage | - |
Unwanted** Unopened or Unused | 30 > | Afraid we are unable to accept any returns after 30 Days unless faulty or damaged. Please see below for Faulty or Damaged Products | - | Afraid we are unable to accept any returns after 30 Days unless faulty or damaged. Please see below for Faulty or Damaged Products | - | - |
Operation Defective | < 30 | Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. | If the client is unable to print the label out we will provide it via the driver upon request | Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. | We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be faulty / Defective | - |
Operation Defective | 31 > 90 | Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. | If the client is unable to print the label out we will provide it via the driver upon request | Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report, rectification or replacement/refund as appropriate. | We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be faulty / Defective | - |
Operation Defective | 91 > | Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification. | Client covers return cost | Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification. | Client covers return cost | No excuses - customer must return non working item. |
Visually Defective | < 30 | Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. | If the client is unable to print the label out we will provide it via the driver upon request | Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. | We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be Visually Defective | - |
Visually Defective | 31 > 90 | Items that are obviously damaged should be returned to base for for inspection, report, rectification or replacement/refund as appropriate. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product. | If the client is unable to print the label out we will provide it via the driver upon request | Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. | We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be Visually Defective | - |
Visually Defective | 91 > | Items that are obviously damaged should be returned to base for inspection, report and rectification. | Client covers return cost | Items that are obviously damaged should be returned to base for inspection, report and rectification. | Client covers return cost | No excuses - customer must return Visually Defective Item. |