Motoring, technology and tools from the UK-based experts, Thompsons Ltd

Thomsons
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Fast Dispatch
Fast Dispatch
& Low Postage
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Thompsons Ltd operates its own dedicated warehouse and store premises with professional packing staff. We offer a range of courier services to cover a wide range of destinations. We will calculate the options for your address at the checkout. Orders placed before 2pm can be sent out the same working day.

Low Prices
Low Prices
Guaranteed
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Thompsons Ltd constantly reviews pricing to make sure it is absolutely at the rock bottom that is possible. We source directly from the Far East, the USA and the UK to bring you the best in value 365 days a year. We do advertise on the leading marketplaces but due to the cost of that the offerings cannot be as competitive as on our own website.

30 Day Returns
No Hassle 30
Day Returns
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If you change your mind and your unused item needs to be returned our customer service guys will guide you through the simple process of sending it back for a refund. You can reach us at sales@thompsonsltd.co.uk - our email desk is manned throughout the working day. We do check it at weekends too, but please allow a little more time for a reply.

Unbeatable Customer Service
Unbeatable
Customer Service
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We are available Monday to Friday, 08:30 until 17:30 on 01625 425033 – that’s our retail store. Call for general enquiries, or for technical information about Motoring & Essentials or Workshop & Other Items. For technical help on Technology & Mobile audio, email us at sales@thompsonsltd.co.uk. Our email desk is manned throughout the working day. We do check it at weekends too, but please allow a little more time for a reply.

All items in stock. No drop shipping
All items in stock.
No drop shipping
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How annoying is it when you buy something on a website only to realise that it’s going to be coming from somewhere else, or that it’s not in stock? We have invested heavily in our inventory, and our stock control system to bring you almost live stock data on site here. And you can relax knowing that all the items are held, ready, in our own warehousing.

Delivery Policy

We aim to deliver standard orders within 5 working days on the UK mainland. In addition to this, we also offer other services, including 24 hour delivery options. Please note orders placed after 12 noon will be processed for dispatch the next business day.

Our internet dispatch operates Monday to Friday and is closed on major and bank holidays.

If you order an item in the evening or on a non working day, please bear in mind that we will not pick that up for packing and dispatch until the next working day.

Please make sure your address is carefully entered into our website. Our courier system takes input directly from your text, so errors can result in failed deliveries or delays.

ID Checking - in some cases we do require to check customer identification for orders to assist us in the fight against online fraud. If we do require additional information, we will send you an email, please keep an eye out in your junk or spam mail. If you are unhappy to help us with this, we will refund your order in full.

We can ship many of our items to the EU from the UK. It will be up to the client to cover any customs charges or local fees. Please bear this in mind when placing orders.

International orders will not be dispatched until we have a valid telephone number. Domestic orders can be sent without the provision of a telephone number but we strongly advise clients to include it, since it makes the process so much easier when delivery problems occur.

Where the client has paid extra for an upgraded delivery service which subsequently fails to deliver on time through no fault of the client then the client will be eligible for a refund on that upgrade. If the Client was not home during the attempt of delivery then no refund will be issued This upgrade refund is the maximum liability to which we will be held for courier negligence.

Returns Policy

We offer a 12 month guarantee on all of our brand new items that covers faulty materials and workmanship. The guarantee does not cover failure caused by incorrect assembly, misuse or abuse.

Important note to our customers: The UK sale of goods act makes clear that the customer has a duty of care to return goods to the supplier in a complete condition, and that the consumer must make a good effort to ensure that the goods are safely packed for return. Items that are not well packed may suffer transit damage and will not be warranted.

Unwanted items can be returned unused upto 30 days from purchase. Please ask us for a returns number before sending.

Defective items can be returned postage paid for up to 60 days from purchase. Please ask us for a postage label.

After 60 days has elapsed it is the responsibility of the client to deliver suspected faulty goods back to our address for testing. Please ask us for a returns number before sending.

Our postal address:

Website Returns
Thompsons Ltd
87 Park Lane
Macclesfield
Cheshire
SK11 6UA

Please contact us for RMA details at:
webreturns@thompsonsltd.co.uk
(Please include information about your order and the reason for the return)

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